PRIVACY POLICY

Utah Pros Restoration, LLC ("Utah Pros," "we," "us," or "our") operates the utahrestorationpros.com website and related services, including our scheduling platform, customer communication systems, and project management tools (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Services, visit our website, or communicate with us.

By using our Services, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

Personal Information

We may collect the following personal information when you contact us, request an estimate, sign a work authorization, or use our Services:

• Full name
• Phone number(s)
• Email address
• Physical address (home or property address)
• Insurance policy and claim information
• Photos and documentation related to your property and project
• Payment and billing information
• Signatures on work authorizations and related documents

Usage Data

When you visit our website, we automatically collect certain information, including your IP address, browser type and version, pages visited, time and date of your visit, time spent on pages, and other diagnostic data.

Cookies and Tracking Technologies

We use cookies and similar technologies to track activity on our website and improve your experience. You can instruct your browser to refuse cookies, but doing so may limit some features of our website.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our restoration and mitigation services
• Communicate with you about your project, including scheduling, updates, and status changes
• Send text messages (SMS/MMS) related to your service (see SMS/Text Messaging section below)
• Process payments and manage billing
• Coordinate with insurance adjusters and carriers on your behalf
• Comply with legal obligations and industry regulations
• Respond to your inquiries and provide customer support
• Improve our website, services, and customer experience

SMS / Text Messaging

Utah Pros Restoration uses text messaging (SMS and MMS) to communicate with customers and leads about restoration and mitigation services. By providing your phone number and consenting to receive text messages — whether through a signed Work Authorization, verbal confirmation during a phone call, or by replying to a consent request via text — you agree to receive service-related text messages from Utah Pros Restoration.

What Messages You Will Receive: Text messages from Utah Pros may include project updates, scheduling confirmations, appointment reminders, crew arrival notifications, photo upload links, documentation requests, and other communications related to your restoration project. Messages are service-related and informational in nature.

Message Frequency: Message frequency varies depending on the status of your project. You may receive multiple messages per week during active service periods.

Costs: Message and data rates may apply depending on your mobile carrier and plan. Utah Pros does not charge for text messages, but your carrier may.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a single confirmation message and no further texts will be sent unless you re-subscribe.

Help: For help or questions about our text messaging, reply HELP to any message or contact us at (385) 336-0611 or restoration@utah-pros.com.

Consent: We will never send you text messages without your prior consent. Consent is obtained through one or more of the following methods: checking the SMS consent checkbox on our website contact/quote form, signing a Work Authorization form that includes an SMS consent disclosure, verbally agreeing to receive texts during a phone call with our team, or replying with a keyword (YES, START, SUBSCRIBE) to a consent request SMS. Your consent to receive text messages is not a condition of purchasing any goods or services.

Data Sharing for SMS: We do not sell, rent, or share your phone number or opt-in data with third parties or affiliates for marketing purposes. Your phone number and messaging data are shared only with our messaging service provider (Twilio) for the sole purpose of delivering text messages on our behalf.

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We use third-party companies to help us operate our business, including our messaging platform (Twilio), scheduling tools, payment processors, and cloud hosting providers. These providers only access your data to perform services on our behalf and are obligated to protect it.
• Insurance Coordination: With your authorization, we may share project-related information with your insurance company, adjusters, or claims representatives to facilitate your claim.
• Legal Requirements: We may disclose your information if required by law, legal process, or to protect the rights, property, or safety of Utah Pros, our customers, or the public.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project records may be retained for the duration required by applicable insurance, licensing, and construction regulations.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites.

Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take steps to remove that information.

Your Privacy Rights Under Utah Law

Under the Utah Consumer Privacy Act (UCPA), Utah residents have certain rights regarding their personal data, including the right to know whether we are processing your data and to access it, the right to request deletion, the right to data portability, and the right to opt out of targeted advertising or the sale of personal data. We do not sell your personal data. To exercise any of these rights, contact us using the information below. We will respond within 45 days.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.

Contact Us