PRIVACY POLICY

Effective Date: March 23, 2026 Last Updated: March 23, 2026

Utah Pros Restoration, LLC ("UtahPros," "we," "us," or "our") operates theutahrestorationpros.com website and related services, including our schedulingplatform, customer communication systems, and project management tools(collectively, the "Services"). This Privacy Policy explains how wecollect, use, disclose, and protect your information when you use our Services,visit our website, or communicate with us.

By using our Services, you agree to thecollection and use of information as described in this Privacy Policy.

Information We Collect
‍Personal Information

We may collect the following personalinformation when you contact us, request an estimate, sign a workauthorization, or use our Services:

●    Full name
●    Phone number(s)
●    Email address
●    Physical address (home or propertyaddress)
●    Insurance policy and claiminformation
●    Photos and documentation relatedto your property and project
●    Payment and billing information
●    Signatures on work authorizationsand related documents

Usage Data

When you visit our website, weautomatically collect certain information, including your IP address, browsertype and version, pages visited, time and date of your visit, time spent onpages, and other diagnostic data.

Cookies and Tracking Technologies

We use cookies and similar technologiesto track activity on our website and improve your experience. You can instructyour browser to refuse cookies, but doing so may limit some features of ourwebsite.

How We Use Your Information

‍We use the information we collect to:
‍
●    Provide, maintain, and improve ourrestoration and mitigation services
●    Communicate with you about yourproject, including scheduling, updates, and status changes
●    Send text messages (SMS/MMS)related to your service (see SMS/Text Messaging section below)
●    Process payments and managebilling
●    Coordinate with insuranceadjusters and carriers on your behalf
●    Comply with legal obligations andindustry regulations
●    Respond to your inquiries andprovide customer support
●    Improve our website, services, andcustomer experience

SMS / Text Messaging

‍Utah Pros Restoration uses text messaging(SMS and MMS) to communicate with customers and leads about restoration andmitigation services. By providing your phone number and consenting to receivetext messages — whether through a signed Work Authorization, verbalconfirmation during a phone call, or by replying to a consent request via text— you agree to receive service-related text messages from Utah ProsRestoration.

What Messages You Will Receive: Textmessages from Utah Pros may include project updates, scheduling confirmations,appointment reminders, crew arrival notifications, photo upload links,documentation requests, and other communications related to your restorationproject. Messages are service-related and informational in nature.

Message Frequency: Message frequencyvaries depending on the status of your project. You may receive multiplemessages per week during active service periods.

Costs: Message and data rates may applydepending on your mobile carrier and plan. Utah Pros does not charge for textmessages, but your carrier may.

Opt-Out: You may opt out of receivingtext messages at any time by replying STOP to any message. After optingout, you will receive a single confirmation message and no further texts willbe sent unless you re-subscribe.

Help: For help or questions about ourtext messaging, reply HELP to any message or contact us at (385)336-0611 or restoration@utah-pros.com.

Consent: We will never send you textmessages without your prior consent. Consent is obtained through one or more ofthe following methods: signing a Work Authorization form that includes an SMSconsent disclosure, verbally agreeing to receive texts during a phone call withour team, or replying with a keyword (YES, OK, START, SUBSCRIBE) to a consentrequest SMS. Your consent to receive text messages is not a condition ofpurchasing any goods or services.

Data Sharing for SMS: We do not sell,rent, or share your phone number or opt-in data with third parties formarketing purposes. Your phone number and messaging data are shared only withour messaging service provider (Twilio) for the sole purpose of delivering textmessages on our behalf.

How We Share Your Information

‍We do not sell your personal information.We may share your information in the following circumstances:

●    Service Providers: We usethird-party companies to help us operate our business, including our messagingplatform (Twilio), scheduling tools, payment processors, and cloud hostingproviders. These providers only access your data to perform services on ourbehalf and are obligated to protect it.
●    Insurance Coordination: With yourauthorization, we may share project-related information with your insurancecompany, adjusters, or claims representatives to facilitate your claim.
●    Legal Requirements: We maydisclose your information if required by law, legal process, or to protect therights, property, or safety of Utah Pros, our customers, or the public.

Data Security

‍We take reasonable administrative,technical, and physical measures to protect your personal information fromunauthorized access, disclosure, alteration, and destruction. However, nomethod of electronic transmission or storage is 100% secure, and we cannotguarantee absolute security.

‍Data Retention

‍We retain your personal information onlyas long as necessary to fulfill the purposes described in this policy, complywith legal obligations, resolve disputes, and enforce our agreements. Projectrecords may be retained for the duration required by applicable insurance,licensing, and construction regulations.

‍Third-Party Links

‍Our website may contain links tothird-party websites or services that are not operated by us. We have nocontrol over and assume no responsibility for the content, privacy policies, orpractices of third-party sites.

‍Children's Privacy

‍Our Services are not intended forindividuals under the age of 18. We do not knowingly collect personalinformation from children. If you are a parent or guardian and believe yourchild has provided us with personal information, please contact us so we cantake steps to remove that information.

‍Your Privacy Rights Under Utah Law

‍Under the Utah Consumer Privacy Act(UCPA), Utah residents have certain rights regarding their personal data,including the right to know whether we are processing your data and to accessit, the right to request deletion, the right to data portability, and the rightto opt out of targeted advertising or the sale of personal data. We do not sellyour personal data. To exercise any of these rights, contact us using theinformation below. We will respond within 45 days.

‍Changes to This Privacy Policy

‍We may update this Privacy Policy fromtime to time. Any changes will be posted on this page with an updated effectivedate. Your continued use of our Services after changes are posted constitutesyour acceptance of the updated policy.

‍Contact Us

‍Utah Pros Restoration, LLC Phone: (385)336-0611 Email: restoration@utah-pros.com Website: utahrestorationpros.com